Data protection is of a particularly high priority for the management of Themeshub.statesrvcs.com . When the processing of your personal data is necessary and if there is no basis for such processing, we will obtain your consent.
Processing of personal data, including your name, address, email address, or phone number will always be in line with the General Data Protection Regulation (GDPR), and in accordance with other data protection regulations applicable to Themeshub.statesrvcs.com.
Via this data protection declaration, we are informing the general public of the nature, scope, and purpose of the personal data we collect, use, and process. Furthermore, you are informed, by this data protection declaration, of the rights to which you are entitled.
As the data controller and data processor, Themehubs.statesrvcs.com has implemented numerous technical and organizational measures to ensure complete protection of your personal data throughout the website. Since Internet-based data transmissions may have security gaps, absolute protection is not guaranteed. This is why every data subject is free to transfer personal data to us via all available means, e.g. by email or phone support.
Information that we obtain from vendors
Name, company name, address, email address, phone number(s), payment details (like information relating to your credit card), the responses you give to the surveys initiated for research purposes, and support queries.
This info is used to provide you with and/or improve our services; for example, paying commissions, verifying your identity, contacting you, providing you with advertising and marketing, and invoicing you. We are using this information to make sure that we comply with the legal requirements.
Information that we obtain from buyers
Names, member names, email address, phone number, other contact details, information about your computer and about your visits to and use of this website (including information about your browser, IP address, general location by your browser), responses to the surveys initiated for research purposes, payment details (like your credit card information ), transaction details, support queries, web analytics data and information that you provide when you fill in forms on our websites.
We may use this information to respond to your requests or correspondence, to provide customer service (or for statistical purposes), analysis for management purposes in order to administer the website, improve products/services, send technical notices/updates, security alerts, changes in policy notifications, administrative messages, so we are able to prevent fraud, breach of policies/terms, and threats or harm.
Information that we obtain from our partners
Name, company name, website URL, phone number(s), address, business type, email address, and information from merchant processors like PayPal email address or ID etc. We use this information to work with you, confirm your identity, contact you, pay you and to screen for risk, fraud, or other similar types of issues, to send you technical notices, updates, security alerts, information regarding changes to our policies, and support and administrative messages.
Information that we obtain from website visitors
The device type and browser you are using, network connection, IP address, information about the cookies installed on your device, support queries, and web analytics data. Also, we may collect personal information submitted by you via any feature available on any of our websites.
Information that we obtain from users who referred to chat support
Name, email address, information about the device and browser you use, chat transcript, and other personal information you provide to us during our chat. Pursuant to our ToS, we may request additional documentation from you during our chat to verify your identity or for support purposes.
HOW DO WE COLLECT PERSONAL INFORMATION?
When you perform certain actions like register on our websites, buy/order items or services on our sites, subscribe to our newsletter, submit feedback, enter a contest, fill out a survey, or send us a communication via any available option.
We collect personal information automatically as you navigate through the sites or through a 3rd party when you use services associated with our sites.
You may be asked to provide login details to your website or hosting account (server) in the event you ordered additional services from our partners like template installation, logo implementation, WordPress plugins installation, and so on. In this case, you may or may not provide login details to your website or hosting account, but please be advised that if you refuse to provide login details to our partners they won’t be able to perform the service you ordered.
HOW DOES TEMPLATEMONSTER USE PERSONAL INFORMATION?
Your information is used when we need to define your identity to ease processing of transactions happening on any of our websites, for example when you purchase items from our marketplace.
Other legitimate interests may include:
- verifying your identity when you sign in to any of our websites;
- providing support services;
- sharing with you company news and websites/services updates;
- checking your actions on our websites to identify potentially fraudulent activity and to ensure compliance with the user terms that apply to the websites;
- respond to your comments or queries on our websites, ask for your feedback or opinion via surveys;
- managing legal/operational affairs including risk management related to content and fraud matters;
- improving our products and services.
When you give us consent:
- to provide you with marketing information relating to products and services which may be of interest to you;
- to modify/customize our services and websites, like advertising that appears on our website, this involves the use of cookies to provide a personalized experience.
For multiple purposes required by the law.
For granting court of law, law enforcement authorities, government requests or any other occasions that may relate to investigations.
Google Analytics
State Services websites are using Google Analytics, a web analytics service designed by Google, Inc. (“Google”). Google Analytics software uses cookies to analyze users’ behavior. All data (i.e. your activity within Themehubs websites) is gathered by cookies and stored on Google servers in the United States.
Google, in turn, uses this data to evaluate user behavior in general, compile reports for site managers as well as providing data to services relating to website activity and Internet usage. Google may transfer various data to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.
Social media platforms and widgets
All TemplateMonster websites have social media features embedded, for example, Facebook “Like” button. These features, may collect your data like IP address or place a cookie in your browser in order to gather statistical information about your interactions with our websites. Social media features are hosted both on our website and servers of a specific social media network.
Apart from these features, we maintain profiles on major networks including Facebook, Twitter Pinterest, Instagram, and Google+. Please be advised that any information you submit on these networks in public areas, like comments, can be easily read, collected or stored by all users of these networks. We are not able to control actions of other users of these platforms, or actions of these platforms. Your activity with those features and/or platforms is governed by privacy policies of the companies that provide them.
Links to other websites
If you click on a link to a third party site, you will leave our site and go to the site you selected. Since we cannot control activities of third parties, we are not accepting responsibility for any use of your personal information by those parties. Please review the privacy policy of any other service provider from whom you request services.
CONTACT INFORMATION
Depending on the context of personal information you provide, Themeshub.statesrvcs.com is both data controller and data processor of your personal information under this policy. Themeshub.statesrvcs.com is a processor of personal information submitted to the services or collected through the services on behalf of or at the direction of subscribers.